MaraSilk Help Center
Frequently Asked Questions
Do I need to open an account in order to shop with you?
No, you don’t need to. You can make purchases and check out as a guest everytime.
However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.
How do I /create an account?
Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.
How do I order?
Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.
How do I pay for my orders?
We accept payments via Paypal and all major credit and debit cards such as Mastercard, VISA and American Express.
Can I amend and cancel my order?
Unfortunately we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.
I have a discount code, how can I use it?
Unfortunately we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.
How will I know if my order is confirmed?
After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.
I have problems adding items to my shopping cart?
You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.
Product Info
What is mulberry silk?
Mulberry silk is the highest quality silk available, made from silkworms fed exclusively on mulberry leaves.
It is naturally soft, breathable, and smooth, with a refined luster that feels gentle against the skin.
At MaraSilk, all of our scarves are made from 100% pure mulberry silk — never blended, never synthetic.
How does MaraSilk compare to other silkscarves?
We focus on material quality, thoughtful design, and lasting wearability.
Our scarves are not made to follow short-lived trends. Instead, they are designed with timeless patterns, carefully balanced colors, and a weight that drapes beautifully and holds its shape over time.
Many customers choose MaraSilk because they are looking for silk that feels luxurious — but also practical for everyday wear.
Is MaraSilk suitable for everyday use?
Yes.
Mulberry silk is naturally strong and durable when cared for properly.
MaraSilk scarves are designed to be worn regularly — whether styled around the neck, tied in the hair, or layered with outerwear. They are meant to become part of your wardrobe, not something saved only for special occasions.
How should I care for my silk scarf?
To preserve the beauty of your scarf, we recommend:
- Gentle hand wash in cold water, or professional dry cleaning
- Use a mild detergent designed for silk
- Avoid twisting or wringing
- Lay flat to dry, away from direct sunlight
With proper care, a mulberry silk scarf will maintain its softness and appearance for years.
Will the scarf feel too delicate?
Mulberry silk is finer than many fabrics, but it is not fragile.
Our scarves are woven to balance softness with strength, making them comfortable to wear while still holding up well over time.
If you’re accustomed to wearing silk, MaraSilk will feel familiar — just more refined.
Are the colors true to what I seeonline?
We take great care to photograph our products in natural, accurate lighting.
That said, slight variations may occur depending on screen settings.
If you ever have questions about a specific color or design, our customer care team is always happy to help before you place an order.
Is MaraSilk a good gift?
Absolutely.
A silk scarf is a thoughtful and timeless gift — one that feels personal without being overly specific.
MaraSilk scarves are suitable for birthdays, anniversaries, holidays, or simply as a gesture of appreciation.
What if I’m not sure it’s right for me?
We understand that choosing silk online requires trust.
If you have questions before purchasing, we encourage you to reach out — we’re here to help you make a confident decision.
Our goal is not just to sell scarves, but to create pieces you’ll genuinely enjoy wearing.
Where is MaraSilk silk made?
Our silk is crafted by experienced artisans who specialize in mulberry silk production.
We focus on quality, consistency, and responsible sourcing, working with partners who share our standards for craftsmanship and care.
Pure Silk Fabric
Are Satin and Silk the Same?
No. Satin, in a strict sense, is a type of weaving method while silk is a type of natural fiber. Meanwhile, “satin fabric” is also used to represent “polyester satin”, for its market penetration.
What Is the Difference Between Satin and Silk?
Satin can be made of various fibers, including silk and polyester, but is woven by the same weaving method. Silk for another is made of silk fiber but can be of different weaving patterns, such as plain, twill and satin.
How should I wash silk twill fabric?
Opting for dry cleaning is a conservative choice. However, you can also choose to hand wash or machine wash it, following the care instructions.
Use a specialized silk detergent and wash the fabric with water below 30℃. Make sure to avoid vigorous rubbing or wringing.
After rinsing it thoroughly, gently remove any excess water with a dry towel and allow it to air dry in a cool and shaded area.
Silk Twill vs Silk Satin
Both fabrics display distinct texture surfaces due to their different weaving techniques.
Silk twill fabric exhibits a subtle sheen and pronounced diagonal texture. Its structural texture enhances durability, making it ideal for projects that require shaping.
Silk satin fabric boasts a heightened luster and smoother surface, providing an elegant and captivating aesthetic. It is better suited for luxurious and sophisticated projects.
They are crafted from silk fibers, so both of them demand delicate care to preserve their exquisite appearance and ensure comfortable use.
What Is Crepe De Chine?
Crepe de chine, from the French crêpe de chine, refers to crepe of china. Crepe de chine fabrics assume a uniform ripple texture. They can be made from natural fibers like silk and cotton, and synthetic fibers like polyester acetate, rayon and nylon.
What is Silk Crepe De Chine?
Silk crepe de chine is a crepe de chine made of silk fibers. It can be traced back to Ancient China of thousands of years ago. Silk CDC was supplied for the noble class exclusively. What sets it apart is its soft texture and matte finish, giving it a distinct and uniform appearance while offering exceptional durability and versatility. That being so, it is one of the best fabrics for stylish garments and fashion decoration.
Taking Care of Silk Crepe De Chine Fabrics
To maintain this delicate fabric, a thorough read of the care label is a must. Usually, dry cleaning is recommended for silk crepe de chine. However, it also withstands a gentle wash with cold water and tender detergent.
Can You Dye or Print Silk Chiffon?
Yes, we can. We are a manufacturer of silk chiffon fabrics, equipped with machines and technologies for dyeing and printing them. Made of silk fibers, silk chiffon takes up dyes well and can be printed with bold and pellucid patterns.
How to Clean Silk Chiffon?
Silk chiffon is extremely delicate. It can be hand-washed in a gentle touch and with cold water. Dry cleaning is recommended.
Silk Chiffon VS Silk Crepe
Silk chiffon is slightly softer and smoother than silk crepe. And of similar weight and thickness. Silk chiffon is more transparent.
Difference Between Silk Georgette and Silk Satin
Silk georgette fabric is airer and lighter, with a greater sense of translucency. In contrast, silk satin boasts a tightly woven structure and a heightened level of luster.
Difference Between Silk Chiffon and Silk Georgette
The main difference between these two fabrics is their weight and look.
Silk georgette fabric tends to be heavier compared to silk chiffon. It also has lesser sheer due to its thick ply. The drape produced is also less stiff with its heavy weight. However, it allows the garment to have more volume.
On the other hand, silk chiffon has more sheerness and is thinner, unlike silk georgette. Thus, garments produced using this fabric are flowier and softer.
Why is silk jacquard expensive?
The creation of silk jacquard fabric is far more complex than most weaving processes. From creating intricate jacquard cards to weaving delicate fabric, the process demands time, skill, and expertise. This complexity, coupled with the high-quality silk materials, explains its high price. At Sinosilk, experience the luxury of silk jacquard at wholesale prices – buy by the meter or yard and discover the difference.
Is silk jacquard a strong fabric?
Yes, its tighter weave sets it apart from silk fabrics woven in plain or satin weave. This intricate construction not only creates a more refined look but also makes the fabric less susceptible to snags, while its thicker structure adds to its durability.
Is silk jacquard too heavy for summer?
Silk jacquard, while slightly thicker than other silks, still provides excellent temperature regulation. Choose a lighter-weight silk jacquard fabric from Sinosilk, perfect for summer creations. Your customers will love its stylish comfort and cooling touch.
How to Maintain Silk Jacquard Fabric?
Like any other pure silk fabric, silk jacquard fabric requires careful care to avoid damage and prolong the life of the fabric. Like any other pure silk fabric, silk jacquard fabric requires careful care to avoid damage and prolong the life of the fabric. Here are some general tips for caring for pure silk:
Dry Clean: For optimal care, silk jacquard fabric should be dry-cleaned by a professional.
Gentle Hand Wash (Optional): If hand washing is necessary, use warm water and a gentle detergent formulated for silk. Avoid soaking to prevent damage to the fabric.
Machine Wash (Delicate Cycle): If machine washing is necessary, use a delicate cycle or silk setting. Be aware that machine washing may cause some shrinkage or damage.
Air Dry: Gently press out excess water with a towel. Hang the fabric to dry in a well-ventilated area, avoiding direct sunlight to prevent color fading.Ironing: Iron on the lowest setting and always use a pressing cloth to protect silk jacquard fabric from overheating and potential damage.
A final note
MaraSilk was created for women who value quality over impulse and elegance over excess.
If you’re looking for silk that feels considered, enduring, and quietly luxurious — you’re in the right place.
✦ Quiet luxury, worn with confidence.
